Shipping Policy

1. Shipping Overview

We offer standard shipping for orders placed through Auraapparellab. Every order is prepared for shipment within our stated handling period before being transferred to a delivery carrier. Once the package enters transit, delivery generally takes between 2 and 6 business days.

The handling period and carrier transit period are separate. Our standard estimated delivery timeframe is approximately 3–7 business days from the date an order is placed, depending on when the order is received and the carrier's delivery schedule.

2. Shipping Cost

Auraapparellab currently charges a flat standard shipping fee of $6.99 per order. This rate applies to standard shipping and is shown during checkout before the order is submitted.

The shipping charge is calculated and displayed before payment is completed. Unless specifically stated otherwise during checkout, no additional standard handling charge is added to the shipping rate.

3. Order Processing Time

Orders are normally processed within 1 business day. Processing includes order review, item preparation, packaging, shipping-label preparation, and handoff to the applicable carrier.

Our daily order cut-off time is 5:00 PM EST, Monday through Friday. Orders received after this time may be treated as being received on the following business day for processing purposes.

Processing time does not represent carrier transit time. Transit begins after the order has been processed and handed to USPS, UPS, or FedEx.

4. Estimated Delivery Time

After an order has completed processing, standard carrier transit generally takes 2–6 business days. The actual delivery date depends on the destination and the carrier's operating conditions.

Delivery estimates are not guaranteed dates. Weather, carrier volume, transportation disruptions, holidays, address problems, and other circumstances may affect the final delivery date.

5. Delivery Services & Tracking

Auraapparellab uses established U.S. delivery carriers to transport customer orders. Depending on the destination and shipment requirements, your order may be delivered by:

• USPS
• UPS
• FedEx

The carrier assigned to an order may vary based on destination, package characteristics, service availability, and fulfillment considerations. The carrier used for your shipment will be reflected in the shipment information when available.

Once an order has shipped, tracking information is provided so customers can monitor the shipment. Tracking may show package acceptance, transportation activity, estimated delivery information, delivery attempts, and final delivery confirmation.

Tracking information may not become active immediately after a shipping label is created. Please allow reasonable time for the carrier to receive and scan the package.

6. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address at checkout. Please verify the recipient name, street address, apartment or unit number, city, state, and ZIP code before completing your purchase.

If you notice an incorrect address after placing an order, contact us as soon as possible at support@auraapparellab.com. We will make a reasonable effort to update the address before the order is processed, but an address change cannot be guaranteed.

Once an order has been shipped, we may be unable to change the delivery address. Customers may need to use any address-management or delivery options offered directly by the carrier.

Auraapparellab is not responsible for delivery issues caused by an incorrect or incomplete address supplied by the customer.

7. Delivery Attempts

Delivery attempts are handled according to the procedures of USPS, UPS, or FedEx. Depending on the carrier and destination, a package may be delivered to the shipping address, left in a suitable location, or subject to additional delivery attempts.

If a carrier is unable to complete delivery, customers should review the tracking information and follow any instructions provided by the carrier. This may include arranging another delivery attempt, collecting the package from a designated location, or correcting an address issue.

8. Shipping Delays

We work to process orders within the stated handling period, but carrier transit times can occasionally be longer than estimated. Delays may occur because of severe weather, transportation interruptions, peak-season volume, carrier operational issues, incorrect address information, or other events affecting the carrier network.

If tracking shows that a shipment is delayed, please allow the carrier additional time to complete delivery. The tracking page normally provides the most current information once the package is in transit.

If a shipment appears to have an unusual or prolonged delay, contact us at support@auraapparellab.com with your order number and tracking information. We will review the available shipment details and assist where possible.

9. Lost Packages

If tracking information indicates that a package may have been lost during transit, please contact our support team. We may review the carrier information and shipment status to determine the appropriate next step.

A package that has not received a recent tracking update is not automatically considered lost. Carrier scans may occasionally be delayed while a package continues moving through the network.

If the carrier confirms that a shipment cannot be delivered or has been lost, Auraapparellab will work with the customer to address the issue based on the circumstances of the order.

10. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, first check your mailbox, entrance, porch, garage, reception area, or other locations where the carrier may have left the package.

You should also check with household members, neighbors, building management, or other authorized recipients who may have accepted the shipment.

If the package still cannot be located, contact the carrier using the tracking information and notify Auraapparellab at support@auraapparellab.com. Please provide your order number so we can review the shipment details.

11. Damaged Packages

Customers should inspect their package and merchandise when the order arrives. If the package or product appears damaged, retain the original packaging and contact us as soon as reasonably possible.

Please provide your order number and a description of the damage. Photographs of the package, shipping label, packaging materials, and affected product may be requested to help us evaluate the issue.

We will review the information provided and determine the appropriate resolution based on the condition of the shipment and the circumstances involved.

12. Incorrect or Missing Items

If your order contains an incorrect product, missing item, or another fulfillment issue, please contact us at support@auraapparellab.com.

Include your order number and explain the issue clearly. We may request photographs of the received products and packaging to verify the shipment and determine the appropriate resolution.

13. Business Days & Holidays

Our standard order processing schedule operates Monday through Friday. Saturdays, Sundays, and applicable U.S. holidays are not counted as standard processing business days.

Carrier operations may also be affected by weekends and holidays. During periods of increased shipping volume, actual delivery may take longer than the standard estimated transit period.

14. Order Changes Before Shipment

If you need to update your shipping address or other order information, contact us immediately after placing your order. Because orders may enter processing shortly after submission, we cannot guarantee that requested changes can be completed.

Once an order has been processed, packaged, or transferred to the carrier, changes may no longer be available through Auraapparellab.

15. Shipping & Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible before the order is shipped. Once an order has entered the carrier network, cancellation through our fulfillment process may no longer be possible.

Any applicable return or refund request after shipment will be handled according to the terms of the relevant Auraapparellab policy.

16. Delivery Address & Customer Responsibility

Successful delivery depends on the accuracy and completeness of the shipping information supplied at checkout. Customers should ensure that the address is a valid and accessible delivery location.

Customers should also monitor tracking information after shipment and respond promptly to carrier notifications regarding delivery attempts, address corrections, pickup requirements, or other delivery instructions.

17. Contact Information

For questions about shipping, order processing, tracking, delivery delays, or other shipping concerns, please contact our customer support team.