Contact Us

1. Contact Auraapparellab

Whether you have a question before placing an order or need assistance with an existing purchase, our customer support team is available to provide helpful information and guidance.

For order-related questions, please include your order information whenever possible so that we can identify the relevant purchase and assist you more efficiently.

2. Customer Support

3. Order Assistance

Contact us if you need help with an order, including questions about order status, product information, shipping, delivery, or an order that has not arrived as expected.

When contacting us about an existing order, please provide your order number and the email address used when placing the order when available.

4. Shipping and Delivery Questions

Our team can assist with general questions regarding shipping and delivery. Auraapparellab currently offers a $6.99 flat-rate shipping fee.

Orders are generally handled within 1 business day, followed by an estimated transit time of 2–6 business days. Orders are shipped through USPS, UPS, or FedEx depending on the shipment.

5. Returns and Refunds

If you have questions about returning an item or receiving a refund, please review our Return & Refund Policy before contacting us.

Eligible items may generally be returned within 60 days of delivery. There is no return fee or restocking fee. Approved refunds are generally processed within 12 days after the returned item is received and reviewed.

6. Payment Questions

Auraapparellab currently accepts PayPal as its payment method. If you experience a payment issue, failed transaction, duplicate charge, or another payment-related concern, please contact us with the relevant order information.

Payment processing may also depend on PayPal's systems and requirements.

7. Product Questions

If you need additional information about our activewear or loungewear sets, you may contact us before placing your order.

We recommend reviewing the product description, available sizes, colors, materials, and other information shown on the applicable product page before completing your purchase.

8. What to Include in Your Message

Providing clear information helps us understand your request and respond more efficiently. Depending on your question, you may include:

• Your name.
• Order number, if your request concerns an existing order.
• Email address associated with the order.
• Product name or relevant item details.
• A clear description of your question or concern.
• Relevant photographs when reporting a damaged, incorrect, or defective item.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing the order. Requests are reviewed based on the current processing status of the order.

Once an order has entered shipment processing or has already been shipped, changes or cancellations may no longer be possible. In such cases, the applicable return process may be available after delivery.

10. Response Expectations

Our support team reviews customer inquiries during the stated support hours. Response times may vary depending on the number and complexity of requests received.

Providing complete order and contact information in your initial message can help reduce unnecessary delays.

11. General Questions

You may also contact us regarding general questions about Auraapparellab, our products, website policies, or the shopping experience.

Before contacting us, you may find additional information in our Shipping & Delivery, Return & Refund, Payment Methods, Cancel/Change Order, Privacy Policy, Terms of Service, and FAQs pages.

12. Contact Information Summary

13. We Are Here to Help

At Auraapparellab, we aim to make every part of the shopping experience clear and straightforward. If you have a question or need assistance with an order, please reach out to our support team using the contact information provided above.