Return & Refund Policy

1. Return & Refund Overview

Eligible purchases may be returned within 60 days of the delivery date. Once an approved return is received and reviewed, refunds are generally processed within 12 days.

Returns must meet the eligibility requirements in this policy. We recommend contacting our support team before sending an item back so that the return can be properly documented and processed.

2. Return Eligibility

To be eligible for a return, the item should be returned within 60 days of the date it was delivered. Items should be in their original condition and suitable for resale.

Returned merchandise should be unworn, unwashed, unused, and free from stains, odors, makeup marks, pet hair, or other signs of use. Original tags and packaging should be included when reasonably possible.

We recommend trying on Activewear and Loungewear Sets carefully and keeping all original tags attached until you are certain that you wish to keep the item.

3. Items That May Not Be Eligible

Certain merchandise may not qualify for a return when it has been used, washed, altered, damaged after delivery, or otherwise returned in a condition that prevents resale.

• Items that have been worn or used.
• Items that have been washed or laundered.
• Items with stains, odors, makeup, pet hair, or other contamination.
• Items that have been altered, repaired, or modified.
• Items damaged after delivery due to customer handling.
• Items returned after the 60-day return period.
• Items missing essential components or accessories supplied with the original order.

If a returned item does not meet the eligibility requirements, the return may be rejected or the refund may not be issued.

4. How to Request a Return

To start a return, contact Auraapparellab at support@auraapparellab.com within the 60-day return period.

Please include your order number, the item or items you would like to return, and the reason for the return. Our support team will provide the information needed to proceed with the return.

Please do not send merchandise to the business address listed in this policy unless our support team specifically instructs you to do so for your return. Using the correct return instructions helps us identify and process your package efficiently.

5. Return Shipping

Auraapparellab does not charge a return fee for eligible returns. There is also no restocking fee for approved returns.

Return shipping arrangements and instructions will be provided by our support team after the return request is reviewed. Customers should follow the return instructions provided to avoid delays in processing.

We recommend using a shipping service that provides tracking when returning merchandise. Customers should retain the shipping receipt and tracking information until the return has been received and the refund has been completed.

6. Return Packaging

Please package returned items securely to help prevent damage during transportation. Whenever possible, use the original packaging or another suitable protective package.

The returned merchandise should include the products associated with the approved return request. Any included accessories, components, or original tags should be returned with the applicable item when they were supplied with the original order.

7. Return Inspection

Once a return reaches us, the merchandise will be reviewed to confirm that it meets the return requirements. This review may include checking the item's condition, cleanliness, completeness, and correspondence with the approved return request.

A refund is issued after the returned merchandise has been received and approved. If an item is determined to be ineligible, our support team will contact the customer regarding the outcome.

8. Refund Processing

Approved refunds are generally processed within 12 days after the return has been received and approved.

After Auraapparellab processes the refund, the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

9. No Return or Restocking Fees

Auraapparellab does not charge a return fee or restocking fee for eligible returns under this policy.

Customers should still follow the return instructions provided by our support team and ensure that merchandise is returned within the applicable 60-day return period and in eligible condition.

10. Refund Amount

Once an eligible return has been approved, the applicable refund will be issued to the original payment method used for the purchase.

The refund amount is based on the merchandise approved for return. Any amount associated with an item that is not eligible for return may not be included in the refund.

11. Exchanges

If you need a different size, color, or product, please contact our support team to discuss the available options. Product availability can change over time, so a replacement cannot always be guaranteed.

When an exchange cannot be accommodated, an eligible return and refund may be available under the terms of this policy.

12. Damaged or Defective Items

If an item arrives damaged or appears to have a manufacturing defect, please contact us at support@auraapparellab.com as soon as possible.

Provide your order number and a description of the issue. Photographs of the product, packaging, and shipping label may be requested to help us evaluate the situation.

Damaged or defective merchandise will be reviewed separately from ordinary return requests, and we will determine the appropriate resolution based on the circumstances.

13. Incorrect Items or Missing Items

If you receive an item that does not match your order or discover that an item is missing from your shipment, contact us at support@auraapparellab.com.

Please provide your order number and explain the issue. We may request photographs of the products and packaging to help verify the fulfillment details.

14. Returns After 60 Days

Return requests must be submitted within 60 days of the delivery date. Requests submitted after this period may not be accepted.

We recommend contacting our support team before the return period expires if you are experiencing an issue with your order or need assistance determining whether an item qualifies for return.

15. Refunds for Unreceived Returns

A refund cannot be completed until the returned merchandise has been received and approved, unless otherwise determined by Auraapparellab based on the circumstances of the order.

Customers should retain return tracking information until the return has been confirmed as received. If tracking shows that a return shipment is delayed or has not been delivered, contact the shipping carrier and our support team for assistance.

16. Refund Delays

Auraapparellab generally processes approved refunds within 12 days. Once the refund has been issued, the financial institution or payment provider may require additional time before the funds become available in the customer's account.

If you have received confirmation that your refund has been processed but the funds have not appeared after a reasonable period, please contact your payment provider first and then contact us if further assistance is needed.

17. Customer Responsibility

Customers are responsible for reviewing the return requirements before sending merchandise back. Items should be packaged appropriately, returned within the applicable period, and maintained in eligible condition.

Providing accurate order information and following the return instructions supplied by our support team helps prevent unnecessary delays in the return and refund process.

18. Contact Us

If you have questions about a return, refund, damaged product, incorrect item, or another order issue, please contact our support team.