Frequently Asked Questions

What products does Auraapparellab sell?

Auraapparellab offers Activewear and Loungewear Sets designed for comfortable everyday wear, movement, and relaxed styling.

How do I place an order?

Select the products and options you want, add them to your shopping cart, review your order information, and proceed through checkout. Before completing payment, carefully review your products, quantities, shipping address, and order total.

Can I change my order after placing it?

Contact us as soon as possible after placing your order. We may be able to make certain changes if the order has not yet entered fulfillment. Once processing or shipment has started, changes may no longer be possible.

Can I cancel my order?

An order may generally be canceled if the cancellation request is received before the order has entered fulfillment. Because orders are processed promptly, cancellation is not guaranteed. Please contact us immediately if you need to cancel an order.

What payment methods do you accept?

Auraapparellab currently accepts PayPal only for online purchases.

Is my payment secure?

Payments are processed through PayPal's payment system. Customers should complete payment through the official checkout process and should never send PayPal passwords, security codes, or other confidential payment credentials directly to us.

What happens if my PayPal payment fails?

If PayPal cannot authorize the transaction, the order may not be completed. Check your PayPal account and selected funding source, then follow any instructions provided by PayPal. For account-specific payment issues, PayPal support may be able to provide additional assistance.

How much does shipping cost?

Our standard shipping rate is $6.99. Any applicable shipping charge will be displayed during checkout before you complete your purchase.

How long does it take to process my order?

Orders are generally handled within 1 business day. Orders are processed Monday through Friday, excluding applicable holidays.

How long does delivery take?

Standard transit time is generally 2–6 business days after the order has been processed and shipped. Actual delivery time may vary depending on the destination, carrier operations, weather, and other circumstances.

What shipping carriers do you use?

Orders may be delivered by USPS, UPS, or FedEx, depending on the shipment and available delivery service.

Will I receive tracking information?

When tracking information is available, it may be provided after the order has been shipped. Tracking updates are controlled by the applicable carrier and may take some time to appear after the shipment is first registered.

Can I change my shipping address?

Contact us immediately if you discover an error in your shipping address. We may be able to update the address if the order has not yet been shipped. Once the package has been transferred to the carrier, an address change may no longer be possible.

What happens if I provide an incorrect address?

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because of an incorrect or incomplete address, additional shipping arrangements or other solutions may be required.

What is your return period?

Eligible products may generally be returned within 60 days from the date of delivery.

Are there return or restocking fees?

No. Eligible returns are accepted with no return fee and no restocking fee.

What condition should returned items be in?

Returned products should be in an acceptable condition for resale and should meet the requirements described in our Return & Refund Policy. Items that are excessively worn, damaged, altered, or otherwise ineligible may not qualify for a refund.

How do I request a return?

Contact our support team with your order information and return request. We will provide the applicable instructions and review the request according to our Return & Refund Policy.

How long does a refund take?

Once an eligible returned item has been received and the return has been reviewed and approved, the refund is processed within 12 days.

Where will my refund be sent?

Approved refunds are generally issued to the original payment method. For orders paid through PayPal, the refund is processed through the applicable PayPal transaction.

Why have I not received my refund yet?

After we process a refund, additional time may be required for the payment provider to make the funds available. If the applicable processing period has passed and you still do not see the refund, please contact our support team.

What should I do if my order arrives damaged?

Contact us as soon as possible after receiving the package. Include your order information and a clear description of the issue so that we can review the situation and determine the appropriate solution.

What if I receive the wrong item?

Please contact our support team promptly with your order number and details of the item received. We will review the order and help determine the appropriate next step.

What if an item is missing from my order?

Check your order confirmation and package contents first. If an item is missing, contact us with your order information so that we can review the order and shipment details.

How can I track my order?

Once your order has shipped and tracking information is available, use the tracking details provided for your shipment to check the package status with the applicable carrier.

Why has my tracking information not updated?

Tracking information may not update immediately after a package is shipped. Carrier systems can require additional time to register the first scan or update the shipment status. If the tracking information remains unchanged for an extended period, contact us for assistance.

My package says delivered but I cannot find it. What should I do?

First check around the delivery location, nearby entrances, mail areas, and with other household members or building staff. If the package still cannot be located, contact us so we can help review the available shipment information.

How can I contact Auraapparellab?

You can contact our support team by email at support@auraapparellab.com.

What are your customer support hours?

Our support team is available from 8:00 AM – 7:00 PM (EST), Monday – Saturday.

What information should I include when contacting support?

To help us respond efficiently, include your order number, the email address used for the order, and a clear description of your question or issue.