Cancel/Change Order

1. Order Changes and Cancellations

We begin processing orders promptly so that purchases can be prepared and shipped without unnecessary delays. Because of this, cancellation or change requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to accommodate a request received before the order has entered fulfillment. However, submitting a request does not guarantee that the order can be changed or canceled.

2. When an Order Can Be Canceled

An order may generally be canceled if the request is received before the order has been processed for shipment.

If cancellation is approved before shipment, any eligible refund will be issued to the original payment method.

3. Order Change Requests

Customers may contact us as soon as possible if they need to modify an order. Depending on the order status, we may be able to assist with certain changes.

Possible Changes

• Changing the selected product or quantity.
• Changing a size or other available product option.
• Correcting an incomplete or inaccurate shipping address before shipment.
• Removing an item from an order before fulfillment, where possible.

Changes are subject to product availability and the current processing status of the order. If a requested change is not possible, the original order may continue through fulfillment.

4. Shipping Address Changes

If you notice an error in your shipping address, contact us immediately at support@auraapparellab.com.

We will attempt to update the address before the package is shipped. Once an order has been transferred to the shipping carrier, we may no longer be able to modify the delivery address.

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is shipped to the address provided by the customer and cannot be delivered because of an incorrect or incomplete address, additional shipping arrangements may be required.

5. Processing Time and Change Requests

Auraapparellab generally handles orders within 1 business day. Our regular order processing schedule is Monday through Friday, excluding applicable holidays.

Because fulfillment can begin shortly after an order is placed, requests received after processing has started may be too late to complete. For the best chance of making a successful change or cancellation, contact us immediately after placing your order.

6. Orders That Have Already Shipped

Once an order has been shipped, we generally cannot cancel it or make changes to the items, quantity, or shipping address through our order management process.

If you no longer want an order that has already shipped, you may be able to use the return process after delivery, provided the order meets the requirements of our Return & Refund Policy.

Eligible returns are generally accepted within 60 days of delivery. There are no return fees or restocking fees for eligible returns.

7. Refunds for Approved Cancellations

When a cancellation request is successfully approved before shipment, the eligible amount will be refunded to the original payment method.

Refund timing may depend on the payment provider and the time required for the transaction to be completed. Auraapparellab does not control the processing time applied by an external payment provider.

For eligible returns, refunds are processed within 12 days after the returned merchandise has been received and the return has been reviewed and approved.

8. Changes That Affect Order Price

If an approved order change causes the total order value to increase, the additional amount may need to be paid before the modified order can be completed.

If an approved change reduces the order value, the eligible difference may be refunded to the original payment method. The availability of a price adjustment depends on the requested change, product availability, and the order's fulfillment status.

9. Product Availability

Requested changes are subject to current product availability. If a replacement size, product, or option is unavailable, we may not be able to complete the requested modification.

If the requested replacement cannot be made, customers may choose to keep the original order when possible or request cancellation if the order has not yet entered a stage where cancellation is unavailable.

10. How to Request a Cancellation or Change

To request an order cancellation or change, contact our support team as soon as possible. Please include enough information for us to identify the order and understand the requested action.

• Order number.
• Name used when placing the order.
• Email address associated with the order.
• Specific cancellation or change requested.
• Correct information if requesting an address or product change.

Requests should be sent to support@auraapparellab.com.

11. Request Review

After receiving your request, we will review the current status of the order and determine whether the requested cancellation or change can still be completed.

If the order has already progressed too far in fulfillment, we will explain the available options. A request may be declined when the order has already been packed, shipped, transferred to a carrier, or otherwise entered a stage where modification is no longer practical.

12. Orders Already Delivered

Once an order has been delivered, it is no longer handled as a cancellation or change request. Customers who wish to send an eligible item back should follow the requirements and process described in our Return & Refund Policy.

Eligible returns may generally be requested within 60 days from delivery. Approved returns do not incur a return fee or restocking fee.

13. Special Circumstances

In certain situations, an order may be subject to additional processing requirements. These may include payment verification, suspected fraudulent activity, product availability issues, or circumstances affecting fulfillment.

When such circumstances arise, Auraapparellab may delay, hold, modify, or cancel an order when reasonably necessary to protect customers, the business, or the integrity of the transaction.

14. Customer Responsibility

Customers are responsible for reviewing their order information carefully before completing checkout. Please verify the selected products, sizes, quantities, shipping address, email address, and other relevant information.

Promptly notifying us of an error gives us the best opportunity to make a correction before fulfillment begins.

15. Contact Us

16. Cancel / Change Order Summary

Cancellation and change requests should be submitted immediately after an order is placed. Requests may be accommodated when the order has not yet entered fulfillment, but approval is not guaranteed.

Once an order has shipped, changes and cancellations are generally no longer available. After delivery, eligible items may instead be handled through the Return & Refund Policy, which provides a 60-day return period with no return or restocking fees.

For assistance with an order, contact support@auraapparellab.com as soon as possible.